jilik Privacy Policy – How We Handle Your Data

Privacy at jilik in plain terms

Before getting into the details, here is an honest summary of how jilik approaches data privacy. We collect personal information because we need it to operate a regulated online gaming platform responsibly and legally. We do not sell your data. We do not share it with marketers outside jilik without your consent. We store it for as long as regulatory requirements demand, and then we delete it.

Philippine law, specifically Republic Act 10173 or the Data Privacy Act of 2012, gives you real rights over your personal information. jilik takes those rights seriously, not because of legal obligation alone, but because the platform was designed around treating Filipino players with respect.

The sections below go into the necessary detail. If you have a question that is not answered here, the jilik support team is available at support@jilik.best. We aim to respond to all data-related queries within five business days.

What jilik's privacy approach looks like in practice

A privacy policy can feel abstract, so here are six concrete things jilik does — or does not do — when it comes to your personal data.

1. Who we are

jilik is an online gaming platform operating at jilik.best, built for the Philippine market. jilik is the data controller for personal information collected through account registration, gameplay, and customer support interactions on this platform.

If you have questions about how jilik handles your data, you can reach us at support@jilik.best. Please include "Privacy Query" in the subject line so we can route your message to the right team promptly.

2. What data we collect

jilik collects personal data through three main channels: information you provide directly, information generated by your use of the platform, and information we receive from third parties such as payment processors and identity verification services.

3. How we use your data

jilik uses personal data for specific, legitimate purposes. We do not use data for purposes that are incompatible with why it was originally collected.

• Account management: Creating, maintaining, and closing your jilik account, including verifying your identity and age.
• Payment processing: Handling deposits and withdrawals through your chosen Philippine payment channel, reconciling transactions, and detecting payment fraud.
• Gaming services: Delivering the jilik game library, recording game outcomes, processing jackpot awards, and resolving game disputes.
• Regulatory compliance: Meeting jilik's anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations under applicable Philippine law.
• Security and fraud prevention: Detecting and preventing unauthorised access, bonus abuse, collusion, cheating, and money laundering on the jilik platform.
• Customer support: Responding to queries, processing complaints, and improving service quality.
• Marketing communications: Sending promotions and offers to players who have opted in. You can withdraw consent at any time.
• Platform improvement: Analysing aggregate usage patterns to improve the jilik interface, game selection, and overall player experience.

4. Legal basis for processing

Under the Philippine Data Privacy Act and related regulations, jilik processes your personal data on one of the following legal grounds.

• Contractual necessity: Processing required to operate your jilik account, process payments, and deliver gaming services as described in the Terms and Conditions.
• Legal obligation: Processing required to comply with Philippine gaming regulations, AML requirements, tax obligations, and law enforcement requests.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregate analytics, where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear, informed consent. You may withdraw this consent at any time.

5. Who we share data with

jilik does not sell personal data. We share data only where necessary and only with parties that are bound by appropriate data protection obligations. These include:

• Payment service providers — GCash, Maya, GrabPay, Coins.ph, participating banks, and Visa/Mastercard processors require transaction data to complete deposits and withdrawals.
• Identity verification services — Third-party KYC providers that help jilik verify age and identity during the onboarding and withdrawal verification process.
• Game software providers — Providers whose games appear on jilik may receive technical session data necessary to operate the game and settle results.
• IT infrastructure providers — Cloud hosting, database, and cybersecurity providers that support the jilik platform under strict contractual data processing terms.
• Regulatory authorities — jilik may be required by Philippine law or court order to disclose player information to PAGCOR, AMLC, the NPC, or other competent authorities.
• Fraud prevention networks — Shared intelligence platforms used to detect and block known fraud patterns across the online gaming industry.

6. How long we keep your data

jilik retains personal data for as long as is necessary for the purpose for which it was collected, subject to longer retention periods required by law.

• Account data: Retained for the lifetime of your jilik account and for a minimum of five years after account closure, in line with AML recordkeeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for a minimum of five years after the account verification process is completed or after account closure, whichever is later.
• Gaming history: Retained for a minimum of two years from the date each game session occurred, or for longer periods where a dispute is pending.
• Support communications: Retained for three years from the date of the last communication related to a specific issue.
• Marketing consent records: Retained for as long as you remain a jilik player or until consent is withdrawn, whichever is earlier.

When retention periods expire and there is no longer a legal or legitimate reason to hold your data, jilik will securely delete or anonymise it.

7. How we protect your data

jilik implements technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, and disclosure. These include:

• Encryption of data in transit using TLS protocols across all jilik platform connections.
• Encryption of sensitive data at rest within jilik's database infrastructure.
• Access controls that limit which jilik staff members can view personal player data, governed by role-based permissions and audit logging.
• Regular security assessments of the jilik platform and supporting infrastructure.
• Staff training on data handling and privacy responsibilities.
• Incident response procedures that specify how jilik responds to and reports data breaches.

8. Cookies and tracking

jilik uses cookies and similar technologies to operate the platform and improve the player experience. Here is what you need to know.

• Essential cookies — Required for the jilik platform to function. These include session authentication cookies that keep you logged in during a session. You cannot opt out of these without stopping use of jilik.
• Functional cookies — Remember your preferences on jilik, such as language settings and game display options. These improve your experience but are not strictly necessary.
• Analytics cookies — Help jilik understand how players interact with the platform in aggregate, so we can improve navigation, game loading performance, and feature discovery.
• Marketing cookies — Used to track whether a player came to jilik through a specific campaign, and to avoid showing irrelevant promotions. These are only placed with your consent.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jilik, but it may affect some personalisation features. Note that essential session cookies cannot be blocked without logging you out of the platform.

9. Your rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by jilik. These are real rights you can exercise by contacting support@jilik.best.

10. Children and minors

jilik does not knowingly collect or process personal data from anyone under the age of 21. The platform is strictly for adults of legal gaming age under Philippine law. If you are a parent or guardian and believe that a minor has registered a jilik account or provided personal data to the platform, contact us immediately at support@jilik.best and we will investigate and close the account, deleting associated data where legally permissible.

Age verification is a required part of the jilik KYC process. Any account suspected of being operated by a person under 21 will be suspended pending verification. Registering as a minor on jilik is a breach of the Terms and Conditions and may have legal consequences under Philippine law.

11. Changes to this Privacy Policy

jilik may update this Privacy Policy from time to time to reflect changes in how we operate, how we use data, or in applicable legal requirements. When material changes are made, we will notify registered jilik players by email and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically, especially before registering a new account, before making a withdrawal, or when you receive a notification from jilik about policy updates. Continuing to use jilik after a policy update takes effect means you accept the revised terms.

If a change reduces your privacy rights in a material way, jilik will provide at least 30 days' notice before the new terms take effect, and we will make the previous version available upon request during that period.

12. How to contact us

If you have a question about this Privacy Policy, want to exercise a data right, or need to report a suspected data security issue related to jilik, the best way to reach us is by email.

• Email: support@jilik.best
• Subject line for privacy requests: "Privacy Query" or "Data Rights Request"
• Response time: jilik aims to respond to all privacy-related queries within 5 business days and to complete data rights requests within 15 business days.

If you are not satisfied with jilik's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. The NPC handles complaints from Filipino data subjects about organisations that process their personal information.