jilik Terms and Conditions – Rules for Filipino Players

These Terms and Conditions ("Terms") form a binding legal agreement between you ("Player," "you") and jilik ("jilik," "we," "us," "our"). By registering an account, making a deposit, or placing a bet on jilik, you confirm that you have read, understood, and accepted all terms below. If you disagree with any part, you should not use the jilik platform.

jilik is an online gaming platform built for the Philippine market. All balances, deposits, and withdrawals are processed in Philippine pesos (₱). These Terms are written in Philippine English and are intended to be read by Filipino players.

Key things every jilik player should know

Before reading the full terms, here are the most important points at a glance. None of these replace the full text — please read the complete terms below — but they give you an honest summary of what jilik expects from players and what players can expect from jilik.

1. Eligibility

To register a jilik account, you must meet all of the following conditions at the time of registration and on a continuing basis throughout your use of the platform.

• You are at least 21 years of age as required under Philippine law.
• You are accessing jilik from a jurisdiction where online gaming is permitted under applicable local law.
• You are not a jilik employee, contractor, director, or an immediate family member of any jilik staff member.
• You have not previously been excluded from jilik or had an account closed for rule violations.
• You are not opening a jilik account on behalf of a third party.
• You understand that gambling involves financial risk and that jilik is a platform for entertainment, not income generation.

2. Your jilik account

Registering on jilik creates a personal account that belongs exclusively to you. The following rules apply at all times.

• Each person may hold only one active jilik account. Holding multiple accounts, even under different names or email addresses, is a serious breach of these Terms.
• You must provide accurate and complete information when registering. This includes your legal name, date of birth, email address, and contact number.
• You are responsible for keeping your registration details up to date. Notify jilik if your contact number or email address changes.
• jilik accounts are non-transferable. You may not sell, transfer, or gift your account to another person.
• jilik reserves the right to verify any information provided at registration. This may include requesting a government-issued ID, proof of address, or a selfie with the ID.
• Inactive accounts — defined as accounts with no login activity for 12 consecutive months — may be subject to an inactivity fee or closure at jilik's discretion, with any remaining balance returned to the account holder following standard KYC verification.

3. Deposits

jilik accepts deposits through the following Philippine payment channels: GCash, Maya, GrabPay, Coins.ph, InstaPay and PESONet bank transfers, BDO, BPI, and UnionBank online banking, and Visa and Mastercard bank cards. All deposits are processed in Philippine pesos (₱).

• The minimum deposit amount per transaction is displayed in the jilik cashier at the time of processing and may vary by payment method.
• Deposits must be made from a payment method registered in your own name. Third-party deposits are not accepted and will be returned net of any processing fees.
• jilik does not charge a deposit fee, but your payment provider may apply their own transaction charges.
• Deposits made in error — for example, an incorrect amount or duplicate transaction — should be reported to jilik support immediately. jilik will investigate and process a correction where technically possible.
• jilik is not liable for delays caused by your bank, e-wallet provider, or payment processor.

4. Withdrawals

jilik processes withdrawal requests to the same payment method used for the corresponding deposit where technically possible. The following conditions apply.

• A completed KYC verification is required before any withdrawal is processed. You will need to provide a valid government-issued ID and, where applicable, proof of the payment method used to deposit.
• The minimum withdrawal amount is displayed in the jilik cashier and may vary by payment channel.
• Withdrawal requests are processed within the timeframe stated in the cashier for your selected payment method. Delays caused by payment processors are outside jilik's control.
• jilik reserves the right to perform additional checks on withdrawal requests that it considers unusual, which may extend processing time.
• Bonus funds and winnings derived from bonus funds are subject to the wagering requirements stated in the relevant promotion terms before withdrawal is permitted.
• Only funds in the main wallet balance — after any wagering requirements are satisfied — are eligible for withdrawal.

5. Bonuses and promotions

jilik offers welcome bonuses, reload bonuses, cashback, free spin credits, and other periodic promotions. The following general rules apply to all jilik promotions unless the specific promotion terms state otherwise.

• Each promotion is available once per player, per household, per IP address, and per payment method, unless explicitly stated otherwise in the specific promotion terms.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn from jilik.
• Promotions have expiry dates. Bonus funds and free spins that are not used before the stated deadline will be removed from your jilik account without compensation.
• jilik may change, suspend, or cancel a promotion at any time. Players who have already claimed a valid bonus before the cancellation date will not be affected.
• Irregular betting patterns intended to exploit promotion terms — such as betting opposite outcomes, using arbitrage strategies, or placing minimum-risk wagers solely to clear wagering requirements — are considered bonus abuse. jilik reserves the right to void bonuses and related winnings if abuse is detected.
• Where a promotion specifies eligible games, only wagers placed on those games will contribute to the wagering requirement. Contributions from ineligible games are zero.

6. Gameplay and fair use

jilik operates on a fair-play basis. The following conduct is prohibited.

• Using automated software, bots, scripts, or any other artificial means to interact with jilik games or the jilik platform.
• Exploiting software bugs, errors, or malfunctions in games or the platform to gain an advantage. Any winnings arising from such exploitation may be voided by jilik.
• Colluding with other players to influence outcomes in multiplayer game formats.
• Providing false information during any identity verification or KYC process.
• Using a VPN or proxy service to disguise your actual location in a way that circumvents jilik's eligibility checks.

All game outcomes on jilik are determined by certified Random Number Generators (RNGs) or, in the case of live casino games, by live-dealer results conducted under camera. jilik does not manipulate game outcomes in its favour beyond the published house edge reflected in each game's Return to Player (RTP) percentage.

If a game round is interrupted due to a technical failure, jilik will either complete the round on restart or return the wager for the incomplete round, whichever is the technically correct outcome based on the game state recorded at the time of interruption.

7. Account security

You are solely responsible for maintaining the confidentiality of your jilik login credentials, including your username, password, and any one-time passcodes sent to your registered contact number or email address.

• Do not share your jilik login details with anyone, including family members or friends.
• Do not use your jilik password for any other online service or platform.
• Use the strongest password setting available to you — a mix of upper and lower case letters, numbers, and symbols.
• Enable two-factor authentication on your jilik account where available.
• If you believe your account has been accessed without your permission, contact jilik support at support@jilik.best immediately and change your password.

jilik is not liable for losses resulting from a player sharing login credentials or failing to protect account access. However, jilik will investigate suspected unauthorised access and may temporarily freeze an account while the investigation is ongoing.

8. Account suspension and closure

jilik reserves the right to suspend or permanently close a player account under the following circumstances.

• Breach of any clause in these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Suspicious financial activity, including potential money laundering or fraud.
• Suspected use of automation, bots, or cheating software.
• Providing false or misleading information during registration or KYC.
• Self-exclusion requested by the account holder under the jilik Responsible Gaming policy.

Where an account is closed by jilik for rule violations, any bonus balances and associated winnings may be voided. Real-money balances that were deposited without bonus funds attached will generally be returned to the player after the investigation is resolved, unless the funds are subject to a legal hold or AML review.

Players who wish to close their own jilik account voluntarily may do so through the account settings menu or by contacting support. Voluntary closure requests are processed within two business days.

9. Limitation of liability

jilik provides the platform on an "as available" basis. While jilik makes reasonable efforts to ensure uninterrupted service, the following limitations apply.

• jilik is not liable for losses resulting from scheduled or unscheduled platform maintenance, internet outages, or disruptions caused by third-party providers.
• jilik is not responsible for financial losses attributable to a player's own gambling decisions, including losses during bonus periods or jackpot sessions.
• jilik does not guarantee that any game will be available at any particular time or that promotional offers will remain unchanged.
• In no event will jilik's aggregate liability to any single player exceed the total amount deposited by that player in the 90 days preceding the incident giving rise to the claim.

10. Responsible gaming

jilik takes responsible gaming seriously. The platform provides tools to help players manage their activity, and jilik actively encourages their use. These tools are accessible from within your account settings at any time.

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit to jilik.
• Session time reminders — configure alerts to notify you when you have been logged in for a set period.
• Self-exclusion — temporarily or permanently block yourself from accessing jilik.
• Reality checks — on-screen prompts during play that show session duration and net results.

If gaming has stopped being fun and started causing stress, financial strain, relationship problems, or difficulty at work, that is a sign to step back. The Responsible Gaming page on jilik provides guidance, self-assessment tools, and links to support resources available to Filipino players.

jilik will never contact players to pressure them into resuming play following a self-exclusion or voluntary account closure. That kind of outreach is inconsistent with how jilik operates.

11. Changes to these terms

jilik may update these Terms and Conditions at any time. When material changes are made, jilik will notify registered players by email to the address on file and publish the updated Terms on this page with a revised "Last updated" date.

Continuing to use jilik after the effective date of revised Terms constitutes acceptance of those changes. If you do not agree with an update, you should stop using jilik and contact support to close your account before the new terms take effect.

jilik recommends reviewing this page periodically, especially before claiming any new promotion or before making a withdrawal. Older versions of the jilik Terms and Conditions are not publicly archived, but a copy can be requested from support.

12. Contact and disputes

If you have a question about these Terms, a concern about a transaction, or a complaint about a game round on jilik, the first step is to contact the jilik support team.

• Email: support@jilik.best
• Response time: jilik aims to respond to all support queries within 24 hours during normal operating days.

For formal complaints, submit a written description of the issue with your jilik account username, the date and time of the relevant event, the game or product involved, and the amount in dispute. jilik will acknowledge the complaint within two business days and provide a resolution within 14 calendar days where possible.

These Terms and any disputes arising from them are governed by Philippine law. Where a dispute cannot be resolved through jilik's internal complaints process, the matter may be referred to the relevant Philippine gaming regulatory authority or submitted to binding arbitration in accordance with applicable Philippine arbitration rules.